FAQs

About Keycafe

[//]: <> (- Is Keycafe part of Airbnb?)

How does Keycafe ensure key security?

[//]: <> (- Does the Airbnb integration work with a co-hosted account?)

[//]: <> (- How can I contact Customer Service?)

Key Pick Up and Drop Off

[\]: <> (- I'm unable to drop off my newly registered keys; can a friend drop them off for me?)

[\]: <> (- [How does my visitor pick up my keys?])

Can my visitor contact Keycafe if there is an issue?

Photo ID Verification

How do I request photo ID from a visitor? How do I request real-time photo identification of a visitor prior to key access?	I am a visitor, how do I upload my photo ID? I am a visitor, how do I upload my selfie for verification?

Key Management

How do I add a new key to my account? What if I lose or damage my Keycafe fob? How many items can I have on one keychain? Can I have multiple keys on one account?	How do I get a Keycafe fob? What if I lose my keys? How do I delete a key from my account? Who can pick up and drop off keys? How can I check the status of my keys?

Bookings


What are the different ways that I can provide my visitors with an access to my keys? How can I give a visitor ongoing access to my keys? What does my visitor receive when I give them key access?	Can I add multiple emails or phone numbers to receive Pick Up and Drop Off notifications? How do I setup one-time temporary visitor access?

Accounts and Billing

How do I set up an account? How do I pause my account? How do I cancel my account? What is Keycafe's refund policy?	Can I delete my phone number? How do I change my phone number? How can I reset my password? How can I change my password?

Locations

Where can I find a Keycafe location?	What if there is not a Keycafe location near me?

Updated 10 months ago