Keycafe

Keycafe Documentation

Welcome to the Keycafe developer hub. You'll find comprehensive guides and documentation to help you start working with Keycafe as quickly as possible, as well as support if you get stuck.

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Guides    API Reference

Creating a Booking with Photo ID and Verification

A guest's passport or national photo ID required for obtaining access to keys

Key-owners can now require that guests upload a passport or national photo ID before accessing a key. Keycafe's machine-learning algorithms will verify the document to ensure its validity. Key-owners can also enable photo verification, which requires that travellers take a selfie photo and upload within 30 minutes of picking up the keys.

These added layers of security are necessary by law in some countries (e.g., Italy and Japan) and help key-owners be sure of who is accessing their keys and property.

Request Photo ID Upload

For instructions on how to create an ongoing or scheduled guest access, visit our Creating a Booking page.

To enable the photo ID feature, follow these steps:

1. When adding a scheduled guest, enable Require Traveler ID at the bottom.

2. Enter the phone number of the guest.

3. Toggle on the Require Traveler ID switch..

4. Enter the number of guests you want to receive data for

5. Select Add

Turning on Real-time Photo ID

For instructions on how to create an ongoing or scheduled guest access, visit our Creating a Booking page.

To enable the photo ID feature and require real-time photo selfie verification, follow these steps:

1. When adding a scheduled guest, enable Require Traveler ID at the bottom.

2. Enter the phone number of the guest.

3. Toggle on the Photo Verification switch at the bottom.

4. Enter the number of guests you want to receive data for.

5. Toggle on the Photo Verification switch at the bottom.

6. Select Add

New Beta Feature

Please be aware that Keycafe's Photo ID feature is in beta. We appreciate any feedback or suggestions about how we can improve the feature.

If you encounter any problems please let us know at support@keycafe.com.

Retrieving Traveler's Information and Photo ID

To view your guest's travel information, photo ID, and selfie proceed with the following steps:

1. Login to your Keycafe account.

2. Select Bookings from the menu.

3. Select the guest that you wish to view their information.

4. Select Photo ID.

5. Next to the name of the traveler, you have the options to select the information icon to view their information, the ID icon to view the photo of their ID, or the camera icon to view the selfie they took.


Creating a Booking with Photo ID and Verification


A guest's passport or national photo ID required for obtaining access to keys

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